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Using
UnitedCare's advanced management & monitoring environment, UnitedCare can
remotely perform 99% of the functions an engineer can provide onsite, except for
those few activities that require a human being to physically touch the
equipment. In those cases, we utilize our client’s staff or
one of our experienced technicians with the
specific expertise in the area to assist. UnitedCare also utilizes an advanced trouble ticketing and change management system that accepts both manual as well as automated input of incidents and requests. This allows our clients to easily request changes, ask questions or log incidents using a simple, straightforward approach. We also provide a customized web-based portal that is created for each client, which provides a view into their managed environment using data meaningful to you. Click here to view the details of UnitedCare's Remote Monitoring Service. |
 The UnitedCare Dashboard |
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